SONNY HOANG

Falls Church, VA 22041

shoang25@yahoo.com

703-618-7022

 

 

QUALIFICATIONS SUMMARY

Over 8 years experience as System Administrator with Department of State annexes and remote offices in the U.S

Experience with DHSS OSC working with Remedy 8 ticketing system in DHA, Topaz, GovDelivery, and Serena

Working with OPS, Tier 3, and DISA to resolve various production applications and maintenance issues

Trained and certified in Health Insurance Portability and Accountability Act (HIPAA)

Experience with BMC Remedy 6 7 8 and Magic trouble ticketing system, SCOM monitoring tool

Experience with OpenNet VDI/ Citrix, iPost, Active Directory, Exchange 2010/2013, PowerShell, Lync

HDI Certified

Network+ Certified CE

HIPAA Privacy Act and Operation Training

CompTIA A+ Certified CE

Security+ CE

ITIL V3 Certification

DOD Cyber Security Training

Cisco Network Certified Associate (CCNA)

US Citizen

Top Secret with SCI - TS/SCI security clearance with polygraph

 

 

EXPERIENCE/ WORK PROJECTS

 

LSI- State Department

MS Exchange Administrator (05/16-Present)

 

Provide technical leadership in the installing, configuring, maintaining and troubleshooting Microsoft Exchange in a large environment.  Supporting all aspects of the High Availability and Disaster Recovery process for Exchange 2010/2013 including Database Availability Groups (DAG).

Experience in Exchange automation via PowerShell scripting. Experience with Exchange monitoring tools (ex: SCOM, Exchange Performance Wizard).  Respond to server monitoring system alerts to evaluate and remedy identified problems.

Experience utilizing VB/Powershell to automate common functions.

Experience with Avamar backup, scheduling, and troubleshooting backup errors

Lync Server 2010 Experience configuring, troubleshooting and maintaining,

 

 

SC3 – Federal Bureau of Investigations (FBI)

Active Directory Administrator (05/15-04/16)

 

·               Knowledge and experience using monitoring tools (i.e. AGPM, Microsoft Resultant Set of Policy, FIM and attributes)

·               Knowledge and experience with the application of FISMA rules to the AD environment

·               Experience with Microsoft Windows Server (i.e. 2012 r2, 2008 r2, and 2003, including Active Directory)

·               Minimum of three (3) years with AD group policy, including Exchange, for the listed server versions and their successors

·               Knowledge and skills necessary to create, modify, and delete group policy, troubleshoot group policy issues, determine the effect of all group policies on a account or account group, audit changes to group policy, and maintain a Group Policy Map

·               Minimum of three (3) years of troubleshooting AD, especially group policy-related incidents; and

·               Ability to effectively share technical knowledge between government and contractor’s personnel

·               Working with Exchange 2010/3003 in creation of group shared mailboxes on various enclaves

·               Knowledge of various monitoring tools (ie. SCOM, HP OpenView, AGPM, FIM) and ticketing systems (ie. EPAS, HP Service Manager, Remedy)

·               Creation of security groups, managing members and owner, and grant access to shared mailboxes via scripting.

·               Working with Exchange Management Shell (EMS) to grant security groups permission to mailbox and send-as permission

·               Providing folder access on a need to know basis, approved by supervisors, on EOC trouble tickets

·               Performing account transfers and TDY transfers to various OU on our networks

·               Experience with Microsoft Exchange 2003 2010 and troubleshooting Outlook issues

 

 

SAIC - State Department

System Administrator (01/06-05/15)

·               Six plus years of working experience with IRM and various bureaus within State Department

·               Experience with State Department’s iPost security dashboard

·               Traveled to various State Department remote sites across the US (CONUS) for system refresh and or new site installations and equipments configuration.

·               Experience with troubleshooting RSA, Citrix ZenApp, VDI, and Blackberry Server

·               Working in tandem with State Department ITSC group as part of the consolidated IT helpdesk environment

·               Working knowledge of SMS and or SCCM remote tools

·               Assisting remote users in their virtual desktop infrastructure VDI or GO environment in mapping needed network resources

·               Installation and configuration of SMART client 4.2 and 4.7, SSL, PKI certificate management

·               Imaging or duplicating of all Unclassified and Classified hard drives and delivering storage backup types.

·               Troubleshooting of HP thin client machines and supporting of applications and servers farm on Citrix ZenApp 6

·               Performs Active Directory Administration, Computer Management, Local Policy, Services, and various Windows 2003 Server Administration troubleshooting

·               Configures and apply approved security settings, permissions, and policies to networked computers

·               Setup, configure, and manage Active Directory users and computers (classified and unclassified)

 

EDUCATION

B.S., Information System

B.S., Finance

George Mason University, Fairfax, Virginia

 

INDUSTRY CERTIFICATIONS & TRAININGS

·               HDI Certified

·               HIPPA Certified

·               Network+  Certified

·               CompTIA A+ Certified

·               ITIL v3

·               Security+ ce

·               CompTIA Advance Security Practitioner (CASP)

·               Cisco Certified Network Associate (CCNA)

·               Top Secret with SCI - TS/SCI security clearance with polygraph